All online orders are places directly with HON’s factory and are shipped directly from them. Most orders ship out within 24-48 hours via FedEx or local carrier depending on the size of the order. All orders placed before 5pm (MST) will be placed with HON and processed. All orders placed after 5pm(MST) will be placed the following business day. Since we have worked with HON to get such rapid shipping times, we cannot change to the location of the shipping address after the order has been placed with HON.
It is your responsibility to remove the product from the receiving area and move it into the building where product is needed. You will be responsible for removing the product from the cartons, assembly when necessary, putting the product in place and disposal of all cartons. FedEx or any local carries is NOT responsible for bring the items inside the delivery location nor are they responsible for building the products.
All deliveries will require that an adult be present to inspect and sign for the shipment. If there is visible damage to the packing, you should immediately open the packaging and inspect the product for damage. If there is damage, you may refuse the item and ask the freight carrier to take back to the originating point. If this occurs please contact us at [email protected] with pictures of the damage and the serial number located on the item or box and we will process a warranty claim with HON the replace the damaged product.
CUSTOMER PICK UP ORDERS
If you have chosen the option for local pick up in store built and ready, please allow at least 72 hours for the pick-up time. We will send out an email verifying that your order is ready for you.
RETURN OF MERCHANDISE
We, at Office Liqudiators, are empowered to serve our customers. We know that loyalty is a product of performance. It’s a matter of making and keeping promises. That’s how we keep customers for life. That’s what makes us stand out in our markets. We’re confident in the value, quality, and durability of the products we deliver.
WHAT DOES THIS MEAN?
This means Office Liquidators stands behind HON quality. This means that since HON produces high-quality office furniture and you as the customer place your order correctly, there will be few returns.The product must be in new condition and returned in the original packaging and shipping configuration. Product received in other than the original packaging may not be resalable, and either no refund will be issued or additional charges will apply. If in doubt, please discuss the situation with us before returning the merchandise. It is the customers responsibility to pay the return shipping costs.
TIPS TO ENSURE ORDERING ACCURACY
*Before ordering, always measure the space where you are placing the furniture.
*Let us know if we can be of assistance in selecting the right furniture for your situation.
*Before you place the order please check the color and dimensions of items carefully to make sure they are suitable for the space intended.
No orders can be canceled after the 24 hours of placing the order. After 24 hours, the order will be processed and shipped. Once received, you may be able to bring the item(s) to our location for a refund.