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Allsteel warrants its products to be free from defects in material and workmanship for as long as the original purchaser owns them.

Allsteel will, free of charge, repair or replace with comparable product, (at Allsteel’s discretion), any Allsteel product or component manufactured after August 1, 2004, that fails under normal commercial office use.

This warranty is subject to the following provisions:

Some natural variations occurring in wood, leather, or other natural materials are inherent to their character and not considered defects. Allsteel does not warrant the colorfastness or matching of colors, grains, or textures of these materials. Additionally, a Customer’s Own Material (COM) selected by, and used at the request of, a user is not warranted.

 

The materials and components listed below are covered according to the following schedule from the date of sale:

• Synchrony ™ wood products and electrical components (lamps and ballasts are not covered) — Twelve Years.
• Seating controls, wood seating, glides, pneumatic cylinders, casters and polymer-based components, stacking chairs, foam, and Sum ™ AutoFit ™ — Ten Years.
• User-adjustable worksurface mechanisms, panel and seating upholstery fabrics, laminates, veneer finishes (other than Synchrony), and other covering materials — Five Years.
• Normal commercial office use for seating is defined as the equivalent of a single shift, forty (40) hour workweek. The appropriate warranty period for the components of Allsteel seating products that is used in excess of a single shift forty (40) hour workweek will be pro-rated based upon actual use. Sum, #19, and 24-Hour Trooper chairs are warranted for multiple shifts. All #19 materials and components are warranted for as long as the original purchaser owns the chair.

 

This warranty does not apply to:

• Normal wear and tear over the course of ownership.
• Modifications or attachments to the product not approved by Allsteel.
• Products not installed, used, or maintained in accordance with product instructions and warnings.
• Products used for rental purposes.
• Damage caused by the carrier in-transit, which is handled under separate terms.

To the extent allowed by law, Allsteel makes no other warranty, either express or implied, including any warranty of merchantability or fitness for a particular purpose. Allsteel will not be liable for any consequential or incidental damages.

This warranty applies only to products sold within the United States of America and the Commonwealth of Canada.

Your Allsteel Dealer is our mutual partner in supporting your warranty requests. To obtain service under this warranty please contact your Allsteel Dealer.